Terms of use

1.1 Our purpose is to unite technology, personalization and curation of services to provide a unique smart hospitality experience. All actions necessary for interactions with You are centralized through a digital platform, before and during your stay, offering a smooth and personalized experience.

1.2 Our environments can be accessed through the Site (web page) or the App available for mobile, on the iOS and Android operating systems.

1.3 Through our App or Site, You can: (i) complete a digital registration to access news and special rates; (ii) make bookings at any V3RSO establishment and pay for your stay; (iii) manage your booking, including check-in, check-out and booking changes; (iv) personalize your stay; (v) control the air conditioning, lights, request cleaning and other services; (vi) receive personalized suggestions for restaurants, attractions and services based on your preferences; (vii) interact with the concierge through the chatbot; (viii) access your V3RSO account and view your booking and payment history; (ix) among other services.

1.4 Personalized suggestions for restaurants, attractions and services come from partner companies. We are not responsible for the products and services offered by third parties, which will be paid for, booked, hired or consumed directly with the partner, as we act merely as a facilitator. You must always observe the terms and conditions made available by them. We emphasize that we are not responsible for third-party terms and conditions applied to services hired by You.

2.1 Access to our features requires prior registration on the App or Site itself. Any person with full legal capacity can create a V3RSO account, regardless of whether or not they have a confirmed booking. To do so, You will need to provide the following information:

• Email;
• Password;
• Name;
• Date of birth;
• Country;
• Phone or mobile number;

2.2 Confirmation of your registration is done through the email provided.

2.3 The V3RSO account is exclusively yours. You declare that all information provided at the time of registration is true, and you agree that you must inform us of any changes to your registration Data, being responsible for all consequences arising from non-compliance with these obligations. Whenever necessary, we may request an update of your Data.

2.4 Access to our services is limited to persons over 18 (eighteen) years of age. By registering, You expressly declare and guarantee that you have full legal capacity, are over 18 (eighteen) years of age, and are able to freely exercise and enjoy our services.

2.5 You acknowledge and accept that access to and use of our services occurs freely and consciously, under your sole responsibility. We will not be responsible, under any circumstances, for the unlawful and abusive use that You and/or third parties may make of our services, nor for the damages and losses that may arise from such use.

2.6 The creation of your user account in our services shall imply your acceptance of these Terms of Use, including all the rules and conditions established herein.

2.7 The Data for access to our environments, such as login and password, ensure your individual access to our environments. Such Data is personal, individual and non-transferable, and it is solely your responsibility to maintain such information confidentially and securely in order to prevent unauthorized access to your account and personal information.

2.8 Any and all activity carried out in a logged-in environment and/or using the Data for access to our environments is your sole responsibility.

2.9 Your V3RSO account may have its access limited or suspended at any time, and services may be terminated, if there is any suspicion of registration inconsistencies, crimes, operations outside your usage pattern and/or improper use that disregards any condition present in these Terms and/or applicable law in force. In such cases, your V3RSO account will only be released after clarification and regularization of the situation that motivated the action.

2.10 The creation of new registrations by persons whose original registrations have been cancelled for violations of our Policies or local law will not be permitted.

3.1 Accommodation bookings may be short or long term, for one or more guests, and must be made through our App or Site, or through a partner platform.

3.2 To use the accommodation booking services, You will need to provide additional information beyond your registration Data, such as a national ID/tax ID (CPF), passport, a photo of your identity document and a selfie to validate your identity, in addition to adding a valid payment method. Such Data is necessary so that we can identify You, contact You, charge You and provide our services.

3.3 The photo and selfie must be taken using a function available in the App itself.

3.4 If the booking includes more than one guest, the person responsible for the booking must provide the name and email of each additional guest so that we can inform them of the need to register on our platform. This requirement does not apply to children and adolescents.

3.5 In the case of a booking made through a partner platform, we only receive a locator code to control the availability of accommodations. Therefore, You must register on our App to enjoy the booking.

3.6 We reserve the right to accept or reject a booking request in cases of suspected fraud or violation of the Terms of Use or the Privacy Policy.

3.7 Your Personal Data will only be used for the purposes informed in our Privacy Policy.

4.1 Payment for our accommodation booking services is prepaid via credit card, with the possibility of interest-free installments in up to 6 (six) payments.

4.2 Payment processing is carried out by an external sub-acquirer (IUGU INSTITUIÇÃO DE PAGAMENTO S/A.) integrated into our environments, which has its own Terms of Use and Privacy Policy, which must be read and accepted by You.

4.3 We reserve the right to modify the platform's payment system, at our sole discretion, upon prior notice of at least 30 (thirty) days.

5.1 Our booking cancellation and refund Policy comprises:

• Cancellation up to 48 (forty-eight) hours before check-in: No penalty. You receive 100% of the booking amount in V3RSO credits, valid for use for 18 (eighteen) months
• Cancellation after 48 (forty-eight) hours before check-in: Retention of a penalty equal to one night's rate: In the case of bookings with more than one night, You receive 100% of the amount for the remaining nights in V3RSO credits, valid for use for 18 (eighteen) months.
• No show: Failure to arrive on the booking date results in the retention of a penalty equal to a single night. In the case of bookings with more than one night, You receive 100% of the amount for the remaining nights in V3RSO credits, valid for use for 18 (eighteen) months.
• Early Departure: Your early departure does not generate a penalty. You receive 100% of the amount corresponding to the remaining nights in V3RSO credits, valid for use for 18 (eighteen) months.
• Refund: It is possible to request a refund of all V3RSO credits, within the 18 (eighteen) month validity period. To do so, a fee of 20% of the total credit amount must be paid.

6.1 Compliance with and respect for the set of rules set forth in these Terms, in the Privacy Policy and in the applicable law is your sole responsibility. You agree to make appropriate and lawful use of our services, including compliance with morals and good customs.

6.2 When using our services, You have the following obligations and responsibilities:

• Keep your registration Data always complete, correct and up to date in our systems, informing any relevant change;
• Keep your account secure and protect your login and password information, never disclosing it nor allowing its use by third parties;
• Obtain the respective permission whenever there is a need to provide us with the Personal Data of third parties, committing to share the Privacy Policy and the Terms of Use with the relevant Data Subject;
• Immediately inform us if you notice any atypical or unknown activity in your account or suspect a violation of these Terms of Use, through the email contato@v3rso.com.br;

6.3 By using our services, You declare that:

• You agree with our Terms of Use and our Privacy Policy, committing to comply with the established conditions;
• You will not use our services in a manner that violates these Terms of Use, the Privacy Policy and/or any applicable law;
• You will not use our services in a threatening, abusive, offensive, deceptive, false, fraudulent or defamatory manner;
• You will not access our platform in an unauthorized or illegal manner;
• You will not tamper with our systems or compromise the security of our services;
• You will not violate other users' accounts;

6.4 Failure to comply with the above items reserves us the right to limit or suspend access to the account, as well as terminate the services provided, regardless of prior notice, without prejudice to the application of other applicable legal and contractual sanctions, in addition to reporting to the responsible authorities, in case of suspicion of registration inconsistencies, crimes, operations outside your usage pattern and/or improper use that disregards any condition present in these Terms and/or applicable law in force.

6.5 In case of limitation or suspension of access to the account or termination of services, You will be notified and will have the opportunity to appeal the decision by contacting our customer service. The measure may be revoked, provided that the necessary clarifications are presented or the situation that motivated it is regularized.

6.6 We may adopt measures related to an account or user, as long as necessary to comply with applicable law or to fulfill a court order or request from a court, police body or other administrative or governmental body.

7.1 We respect and comply with all laws and regulations applicable to our activities and expect You to do the same. We do not assume any liability arising from acts committed by You or third parties in non-compliance with laws or regulations in force.

7.2 We do not guarantee the accuracy or authenticity of the information and content provided by You. We have no obligation to verify or monitor it. However, we reserve the right to do so, if necessary.

7.3 We do not have access to Personal Data provided by You directly to third-party services. Therefore, the processing and protection of this information is the responsibility of the third party providing the service.

7.4 We are not responsible for:

1. any defects, technical and operational faults or improper functioning that may occur on your device or on that of third parties resulting from the regular use of our services;
2. any damages caused by unwanted events of third parties, such as hacker attacks, system, server or internet connection failures, including through the action of malicious software;
3. the full and uninterrupted availability of our services, whose correct functioning depends on access and traffic of Data between computer terminals and servers, which we do not manage;
4. reimbursing any expenses with phone calls, data packages, SMS, messages, emails, correspondence or any other amount spent by You due to contact with us or any other user, for any reason;
5. losses, losses or damages arising from your access to external links or the provision of Data and information to third parties, it being your duty to read and agree with third parties' Terms of Use and Privacy Policy;
6. Data, information, texts, images, messages, videos, audios, graphics or any other content shared by You, especially those that are unlawful or abusive, which violate the rights of third parties.

7.5 You have no right to demand the permanent availability of our services (App or Site), nor can you claim compensation or damages in the event that the App or Site remain offline for reasons such as, for example, maintenance, technical problems, cyberattacks, or situations of unforeseeable circumstances or force majeure.

7.6 Any limitation, removal or suspension of any content or functionality of the V3RSO platform as a result of a complaint, court order or determination of a police/government authority must always be understood as a demonstration of good faith, never as an admission of guilt on our part or of any violation of third-party rights.

8.1 All information, texts, images, logos, photographs, illustrations, layout, design, trademarks, audiovisual works, trade names, graphics and interface design, application structure, presentations, videos, written and audio content, computer programs, databases, transmission files and other assets related to our services are protected by intellectual property rights, including copyrights, and belong exclusively to V3RSO or its partners.

8.2 Improper and unauthorized use, commercial or non-commercial, of the items mentioned in item 8.1, as well as their total or partial reproduction, are expressly prohibited, unless there is express written authorization from V3RSO.

8.3 This instrument grants You a limited, non-exclusive and non-transferable license to use our services. This license does not imply the assignment or transfer of any intellectual property right to You.

8.4 You do not have the right to sublicense the license rights granted in this section, and you agree not to use, copy, adapt, modify, prepare derivative works based on, distribute, license, sell, transfer, publicly display, publicly perform, transmit or exploit V3RSO's platform, services or content, except as expressly permitted in these Terms.

8.5 Reproduction of the software is prohibited, under any circumstances regardless of purpose, as is modifying, translating, adapting, reverse engineering, disassembling, or creating derivative works.

8.6 Any intrusion, attempt or activity that violates or contradicts intellectual property laws and/or the prohibitions stipulated in these Terms of Use will render the responsible party subject to applicable legal action, as well as the sanctions provided for herein, and will also be liable for compensation for any damages caused.

9.1 You may, at any time, delete your account in the App or Site itself. In this case, your Data will be automatically deleted, except for that which the law determines must be stored for a specific period, as provided for in the Privacy Policy.

10.1 Our support and reporting channel is available through the App and the Site, in addition to the support email contato@v3rso.com.br. You may use this channel for information, compliments, criticism, suggestions, reports and other complaints. There is no requirement for personal identification, and a detailed description of the situation is sufficient so that we can take the appropriate measures.

11.1 These Terms of Use are subject to constant improvement and enhancement. We reserve the right to modify them at any time, according to the purpose or need, such as for adaptation and legal compliance with the provision of a law or standard with equivalent legal force, it being your responsibility to check them whenever you access our digital environments.

11.2 In the event of a change to these Terms of Use, we will publish the new version with the updated date at the top, at least 30 (thirty) days before the effective date of the new provisions. If You do not agree with the new Terms, you may cancel your account. If You do not cancel your account before the effective date of the changes, your continued access and/or use of our environments will be subject to the revised Terms of Use.

11.3 If any point of these Terms is considered inapplicable by a competent or judicial authority, the remaining conditions will remain in full force and effect.

12.1 The fact that we do not exercise or enforce any right or provision of these Terms does not mean that we waive that right or clause in the future. Waiver of any right or clause will only be valid if made in writing and signed by a duly authorized legal representative of V3RSO.

12.2 These Terms are governed and interpreted in accordance with Brazilian law. Any dispute related to these Terms will be submitted to the courts of the Judicial District of São Paulo, State of São Paulo, Brazil.